This is a short list of our most frequently asked questions. For more information about Shenzhen Wellturn Technology Co, or if you need support, Please contact us. We’re looking forward to get an interesting business dialogue with you.

Step1: Check the AC input terminal block, make sure UA(L), SA, N, both side connect well and correct, no wires loose out.

Step2: Check AC input connector on driver , make sure connect well with driver

Step3: Check SMD connectors on LED strip board, make sure firmed and wires connect well

Step4: Sensor version fitting , please make sure sensor 7,8 DIP switch are not on.

Step5: Driver failed, replace the driver.

Step1: check the connection and detection between the test panel and driver well 

Step2: Test panel failed, replace the test panel. 

Step1: Check the white wires between two LED strips 

Step1: Check if have any interference source surrounding, try to turn lower than the sensitivity of sensor by 1,2 DIP switch

Step2: Check the sensor DIP switch ,make sure 5,6 DIP switch are not off
Step3: Check wire connect well between driver and sensor

Step4: Sensor failed, replace the sensor

Step5: Driver is failed, replace the driver

Step1:  Replace the sensor

Step2:  Driver failed, replace the driver

Step1:  Check the surrounding, lower the sensitivity of sensor
Step2:  Sensor failed, replace the sensor

Step1:  Make sure the fitting have been charged several hours

Step2:  Check the wires between the battery and driver connected well

Step3:  Check the indicators state , if the charge indicators(RED indicator) is always off, drive or inverter failed,replace the driver or inverter   

Step4:  Check the battery voltage whether in normal range( Li battery 5-7.3V, NI-CD/Ni-MH battery 10-13.5V),if our of these range,battery failed, replace the battery, make sure duration between manufacture date and installation & power date less than 6 months

Step1: Make sure the fitting have been charged continuously more than 24hs

Step2: Check emergency watts setting, make sure the setting was match with battery capacity

Step3: Fitting have been used several years , battery natural decay, replace the battery

Shenzhen COMLED electronic Technology Co.,ltd
Tel: +86 (0755)27206231
Address:4th floor 8th building,Xinxintian industry park, Xinsha Rd, Shajing Town, Bao’an district, Shenzhen, China.
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